BASIC FUNCTIONS
Providing the Level 2 end-user and base infrastructure support.
NATURE AND SCOPE
This position provides level 2 end-user and base infrastructure support. Support is required in normal working hours. Support during non working hour may be required in emergency situation.
Primary Job Functions/Responsibilities
• Provide daily level 2 end-user support following problem and change management process
• Maintain/enhance the infrastructure service including printers, voice service, IT room
• Plan and implement daily operations changes
• Coordinate with operations, DIAL and the local vendor for daily operations
• Handle backup tapes and tape movement
• Perform bill verification to ensure timely payment and accuracy
• Ensure compliance with ExxonMobil security and control standards, and carry out control plans as required in Controls Calendar
• Liaise with vendors on projects and routine maintenance issues, highlight performance and measure vendor performance and provide suggestions on vendor improvements
SKILL REQUIREMENTS
• Technical knowledge on general computing skills
• Familiarity with general desktop application support and operations processes
• Strong analytical, communication, customer service skills
• Work independent and adaptable to changing priorities
人员要求:
1、本科,相关专业
2、1-2年相关工作经验
3、英文书面、口语熟练
4、性格开朗外向
工作地点:广州珠江新城
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